Every message answered. On Saturday night too.
Prime Desk Agent answers conversations on your site and on WhatsApp, asks the questions you defined, and hands over with the whole conversation attached. It is sitting in the corner of this page. Go ahead and talk to it.
Live in 5–7 days (after intake)
What a slow reply really costs
Someone who waits an hour doesn't wait
A person with a question is here now. An answer tomorrow morning reaches someone who bought elsewhere long ago.
The same five questions, every time
What it's about, for which company, how fast it needs to be. Your team types answers to questions whose answers are already fixed.
The conversation lives somewhere else than the follow-up
The chat sits in a window, the lead in a system, and what was actually said nowhere. Whoever calls later starts over.
What happens when someone types
Prime Desk Agent is a live chat system. No client names. No metrics. Just a system that runs.
Message arrives, through your site or through WhatsApp.
Working out what it's about: a new enquiry, a support question, or something for a colleague.
The questions that matter: which service, how fast, and for whom.
Next step recorded: appointment, callback, or handover.
Confirmation out, with what was agreed.
Handover with the whole conversation attached, into your CRM, inbox or calendar.
What you get
In every project
If you need it
Phase 1
Intake done. Flow locked.
Phase 2
Build in progress. Routes by phase.
Live
Live. Tracking and handover ready.
Why this works
One route, not scattered replies
From first message to next step every conversation takes the same path, even when three arrive at once.
Your questions, not ours
You define what gets asked and in what order. It doesn't invent extras.
And it knows where it stops
No promises about price or lead time that you haven't defined. When in doubt it hands over, with the whole conversation attached.
Three situations, and what changes
The Saturday evening message
Situation: A question comes in when nobody is working.
Approach: The agent replies straight away, works out what it's about, and lines up an appointment.
Resultaat: Monday morning there's a finished conversation, not a message that still has to start.
The question that already has an answer
Situation: The same question about lead time or process, for the fifteenth time this week.
Approach: The agent answers it from your own text, in your own words.
Resultaat: Your team never sees that question, and the customer isn't waiting on it.
The handover nobody has to retype
Situation: A conversation needs a person, but the context stays behind in the chat window.
Approach: Summary and details travel along into your CRM or inbox.
Resultaat: Your colleague opens the conversation and knows immediately what it's about.
How much time does manual chat follow-up cost?
Calculate your time and cost savings with an AI Chat Agent.
Time saved/month
69 hrs
Cost saved/year
€ 24.941
One 30-minute call, and you will know what there is to gain.
We go through the conversations you have today and tell you honestly which ones an agent does and does not take over. Free, and you get a concrete proposal, even if you say no afterwards.
Book a call